Agent Field Force App
Powering Agents to undertake offline surveys for client's Customer Experience Management Platform, advancing their reach to remote locations.

Survey2Connect Pvt. Ltd.

Gurgaon, Haryana (IN)
Technology Startup
Demo Videos
problem solving

Problem

  • No scope of conducting web based surveys in remote locations
  • Poor internet major hurdle in conducting mobile based surveys
  • In places with intermittent internet connection, time to conduct surveys increased
  • Authenticity of responses filled by agents
  • Difficult to implement website user behaviour analysis surveys
  • Limited potential of app suite affected client acquisition
problem solving

Solution

  • Build mobile app with offline functioning capabilities
  • Implement timer feature to verify actual time spent on survey
  • Implement screen recording feature to track user behaviour on specific URLs
  • Take bulk responses offline and sync when device online
  • Manage all offline surveys and manage agent response quotas

Technology Stack

Frontend
react native
realm
Backend

Other Work